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Privacy Policy

Effective Date: November 1, 2026

Last Updated: November 1, 2026

At Marthomaspices ("we," "our," or "us"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and delivery services (collectively, the "Services").

1. Information We Collect

A. Information You Provide Directly

  1. Account & Profile Data: Full name, phone number, email address, password/OTP verification data.
  2. Delivery Information: Complete shipping and billing addresses, landmarks, contact numbers, and recipient details.
  3. Order & Transaction Details: Items ordered, order quantities, notes/special requests, and order history.
  4. Customer Support & Communications: Feedback, complaints, chat interactions, and reviews submitted within the app.

B. Information Collected Automatically

  1. Device & Technical Information: Device brand/model, OS version, unique device identifiers, network operator, and crash logs.
  2. Usage Data: Pages viewed, search terms entered, cart interactions, timestamps, and session durations.
  3. Precise/Approximate Location: GPS location (with explicit permission) to auto-fill delivery addresses, check pincode serviceability, and estimate dispatch/delivery windows.

C. Payment Data

  1. Payment credentials (credit/debit card numbers, UPI PINs, net banking passwords) are processed directly by certified third-party payment gateways (e.g., Razorpay, PayU, Stripe). Marthomaspices does not store or process full card numbers, CVVs, or bank passwords on its servers.

2. How We Use Your Information

We process personal data for legitimate business purposes:

  1. Order Fulfillment: Processing orders, packing spices, dispatching shipments, and sending tracking updates via SMS, email, or WhatsApp.
  2. Delivery Management: Sharing location and contact coordinates with logistics personnel or delivery couriers.
  3. Customer Service: Resolving issues, handling returns/refunds, and answering spice product inquiries.
  4. Platform Security: Detecting fraudulent transactions, verifying accounts, and preventing abuse.
  5. Marketing & Updates: Sending seasonal spice harvest news, promotional deals, and restocking alerts (only where you have opted in).

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data. Data is shared strictly on a need-to-know basis with:

  1. Logistics & Delivery Partners: Third-party couriers and delivery personnel who require your name, contact number, and address to drop off packages.
  2. Payment Processors: Secure gateway partners to authorize and clear payments.
  3. Cloud & Infrastructure Providers: Hosting, database, SMS/OTP gateways, and analytics service vendors under strict non-disclosure obligations.
  4. Legal Authorities: Regulatory or government authorities when legally required by subpoena, court order, or statutory regulations.

4. Permissions Required by the App

When installing and running the Marthomaspices app, we may request:

  1. Location (Foreground): To verify service availability in your area and map your delivery doorstep.
  2. Notifications: To deliver critical order status updates, delivery alerts, and offer notifications.
  3. Storage/Camera (Optional): To attach photos if reporting damaged goods or uploading a delivery landmark picture.

5. Data Retention & Security

  1. Retention: We retain order and billing details for as long as required to satisfy accounting, taxation, and statutory obligations under applicable law. Inactive account data is deleted or anonymized upon request.
  2. Security: We employ industry-standard encryption (SSL/TLS), access controls, and tokenized APIs to safeguard your data.

6. Your Rights

Depending on applicable data protection laws (including the Digital Personal Data Protection Act, 2023), you have the right to:

  1. Access & Review: Request a summary of the personal data we hold about you.
  2. Correction & Updating: Edit incorrect or outdated contact and address information via app settings.
  3. Erasure & Account Deletion: Request total deletion of your user account and associated personal data directly from the in-app settings or via email.
  4. Opt-Out: Withdraw consent for marketing emails, WhatsApp notifications, or SMS alerts anytime via unsubscribe links or settings.

7. Children’s Privacy

Marthomaspices is designed for users aged 18 and older. We do not intentionally collect personal data from minors. If we discover that a minor's data has been gathered without parental consent, we take immediate steps to remove it.